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Information

With Eurolines, you can carry for free 2 pieces of luggage in the hold (max. 20kg each for a max. total of 40kg) and 1 carry-on on most of our lines*.

Fees apply on certain lines.

Extra luggage can be accepted if there is enough space in the hold; fees apply for each additional bag.

Luggage in the hold must meet the following requirements: 

  • Weight: one luggage cannot exceed 20kg
  • Dimensions: the sum of the 3 measurements (length + width + depth) of one luggage must not exceed 170 cm,
  • Labels: all luggage must be labelled (last name, first name, telephone number, full address is the passenger’s full address and destination). When boarding, labels will be delivered.

Bicycles, skis and musical instruments are forbidden on board and in the hold.

For safety reasons, it is prohibited to carry :

  • Illegal or inflammable products (drugs, weapons, combustible fuel, toxic materials, ect.)
  • Animals (except for guide dogs accompanying a blind or hard of hearing person).

The following documents are required to travel :

  • Your printed ticket

Please remember that your ticket is personal and cannot be transferred; you must print it (A4 white paper, no duplex printing) and present it to a Eurolines agent prior to boarding.

  • valid Identity card (national identification card, passport, resident permit,ect.)

When boarding, you may be asked to present your identification to verify your reservation.

  • Travel documents required by countries you are crossing (passport, visa, exit permit,ect.)

If you are unsure about having the proper documents, permits, visa, necessary for travel, we invite you to visit the European Union website for more information.

Eurolines shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.

IMPORTANT: 
Eurolines France reserve the right not to accept you on board if you do not comply with these conditions.

To travel with peace of mind, we recommend that you arrive at least 30 minutes prior to departure (it should be noted that check-in for departures from Paris-Gallieni starts 1 hour prior to departure). Boarding closes 15 minutes before the time of departure. In the event that passengers arrive late, boarding will no longer be guaranteed.

Ready for boarding ? Show your printed ticket to the driver and hop on!

IMPORTANT :

For departures from Eurolines Coach Station and Bordeaux do not forget to register at the counter before boarding. A boarding pass will be given to you by one of our Eurolines agents.

So that everyone has a great travel experience, we remind you that on board Eurolines coaches it is prohibited to smoke, consume alcohol or use electronic devices (i.e. computer, tablet, smartphone, mp3 player,ect.) without headphones.

Moreover, when the cars are fully booked, we thank those traveling alone to kindly switch places to allow families with children to sit side-by-side.

We have set up a dedicated department to deal with all queries relating to assisted travel. For further information or to make a reservation please contact the Assisted Travel Team phone :

01 49 72 57 27 (standard-rate telephone number available 24/7)

Impaired hearing: [email protected]

Assisted Travel should be booked 36 hours or more in advance wherever possible.

According to a Ministry circular published on November 20 2012, it is no longer required to complete the permission slip to leave the country in the event that children are traveling without his parents.

CHILDREN UNDER 16 YEARS OLD

Children under the age of sixteen unaccompanied by an adult are not allowed on board of a Eurolines coach.

If the children companion is not the parent (or guardian) a travel authorization signed by one of the parent is required.

Minors must be in possession of the documents required for travel at all times.

CHILDREN BETWEEN 16 AND 18 YEARS OLD

Minors between 16 and 18 years old are allowed to travel unaccompanied as long as they are in possession of the documents required for travel at all time.

IMPORTANT:

Minors who do not respect these conditions will not be accepted on board.

FAQ

Discover isilines, your brand dedicated to national travel by bus!

Service to more than 80 cities in France on the isilines network: Paris, Bordeaux, Lyons, Strasbourg, Marseilles, as well as Tours, Metz, Avignon, Brest…

Visit the isilines.fr website to find bargain bus trips in France.

Think ‘bus’ for your trips in France — the best way to discover the country!

Since September 2015, Eurolines, the European coach specialist, also takes you across France on its international lines’ inter-regional connections. Today, Eurolines’ inter-regional lines serve more than 80 destinations. Don’t wait any longer! Start discovering France today from €5 (sample cost of a Paris – Rouen, single adult ticket.) See the list and discover the charm of the main destinations we serve in France as well as all promotional offers: www.isilines.fr

Buy your Eurolines tickets Online

  • Make your reservation up to 24 hours before departure
  • Only secured payment by credit card (visa, MasterCard, CB and Aurora) are accepted

Buy your Eurolines tickets by phone: 0 892 89 90 91 (Service €0.35/min + price of the call)

  • Make your reservation up to 24 hours before departure
  • Opens Mondays to Saturdays (8:00am to 6:00pm)
  • Only secured payment by credit card (visa, MasterCard, CB and Aurora) are accepted

Buy your Eurolines tickets in a Eurolines agency

  • Make your reservation until the last minute
  • All types of payment (cash, credit card, check – at least 3 weeks before departure or holiday voucher) are accepted

Buy your Eurolines tickets in one of our 850 selected travel agents

  • Make your reservation up to 24 hours before departure

Eurolines allows everyone to stay connected with their friends and family or simply to discover new cities on a budget, aboard comfy coaches.

Special offers all year round

Plan your journey ahead and take advantage of our lowest rates.

Discounts for Children, Youth and Senior

Children under 4 years benefit from -50% on all our lines!

In addition, on some lines, children from 4 to 25 years old are entitled to discounts from -40% to -80%! Travellers under 26s and over60s can also benefit from -5% on some of our lines.

Eurolines PLUS: for safety reasons and for your comfort, children have their own seat and can travel with the same baggage allowance as their parents on most of our lines.

Great rates for groups

Traveling as a group? Buy 10 tickets, the 11th is free.

Modern coach fleet

Comfortable coaches

For your comfort and safety, our coaches are renewed regularly. All our vehicles are less than 5 years old and offer you the best facilities on-board:

  • Reclining seats
  • Air-conditioning and light
  • Toilets
  • Radio and small TV*
Free Wif-Fi: stay connected!

Surf the internet for free* during your journey thanks to on-board Wi-Fi connections available on some our lines.

Eurolines: more than just coach travel

Accommodation, travel insurance, ferries… Eurolines makes your trip easier.

*Available on some lines (for more information visit one of our offices or call us)

**Except from Service Fees

Apart from specific conditions (promotions, spécial offers,ect), tickets are refundable and amendable by phone at 0 892 89 90 91 (Service 0.35/min + price of the call) or in one of Eurolines agencies up until  6 hours prior to departure.

How to amend a ticket:

The date or time of your Eurolines ticket can be modified up to 6 hours prior to travel. An amendment fee of 8 will apply. The city of departure and arrival cannot be changed.

Please note that an excess fare may also be charged where a higher fare category applies. If you are in this situation, you will be informed by our agent before confirming the amendment.

IMPORTANT

  • A ticket which has been amended is no longer refundable.
  • The new date and time of travel must be set when modifying your ticket
  • Even if the new applicable fare is lower than the one originally booked no refund will be made.

How to cancel a ticket:

In case of cancellation, a cancellation fee will apply :

  • Cancellation +48 hours prior to departure : 25 % cancellation fee (minimum amount: 10 )
  • Cancellation between 48 hours up to 6 hours prior to departure: 50 % cancellation fee (minimum amount: 20 )
  • Cancellation less than 6 hours prior to departure or No Show: 100 % cancellation fee
  • Ticket lost or stolen: no refund

In some cases (depending on your payment method), our agent may ask you to download a refund application form.

IMPORTANT

  • Booking fees, boarding fees and insurance fees are not refundable.
  • A ticket which has been partially used is not refundable. In case of a return ticket, the returning ticket is not refundable after the leaving date.

To share your comments, recommendations or make a claim please contact our customer service by email or by mail at the following address:

Eurolines France – Service Après-Vente

TSA 60001

92399 Villeneuve La Garenne Cedex

France

Have you forgotten or lost something during your journey?

Please send us an email including:

  • A description of the item
  • Your file number (on your ticket)
  • Your contact information

Contacts

Eurolines

Need help? Our team is there to assist you at every stage of your journey.

+33 1 41 86 24 21 (landing line only)

or 0 892 89 90 91 (Service 0.35€/min + call fees) if you are in France

To modify and/or cancel your journey, contact our After-Sales Service whose number is on your ticket or on the summary of your trip.

Sindbad

Call center: 801 22 33 44, +48 77 443 44 44

Working hours: from 7:00 to 23:00